FAQ
The Answers You Need
How can I contact Casabella?
You can email us at casabella2u@gmail.com
or visit our facebook.com/casabella2u to private message us.
or contact us 011-1645 7757 | 016-5720757
Are cleaning equipment and supplies provided by Casabella?
Basic Home Cleaning:
No. You are required to provide the cleaning tools and supplies. Extra charges RM30 for tools per trip. Ladder not included.
Move-in/out cleaning:
Yes. We do provide the cleaning tools and supplies.
What cleaning tools and supplies should I prepare?
As Casabella does not provide cleaning supplies for basic home cleaning, you will need to prepare the cleaning tools and supplies for the cleaning session. Here is a guide of what you should prepare:
Cleaning Tools
Mop & Bucket
Broom & Dustpan / Vacuum Cleaner
Cloth
Feather Duster
Toilet brush
Ladder (if necessary)
Cleaning Supplies
Floor cleaner
Multi-purpose cleaner
Toilet Cleaner
Bleach & Zip works best for toilet floors and tiles
Can I request that the cleaner bring cleaning materials?
For basic home cleaning: Yes, you can request from us before appointment. Extra charges RM30 for tools per trip. Ladder not included.
For move-in cleaning: We provide all the cleaning materials and tools.
What is your rescheduling and cancellation policy?
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You may cancel your booking by informing us via call or whatsapp 3 day before your appointment.
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Rescheduling is considered as cancellation. A new booking will need to be made.
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Cancellation or rescheduling on the same day of appointment will be blacklisted by Casabella.
What are your available time slots?
Casabella have two time slots:
Morning session: Start at 8.00am - 9.00am
Afternoon session: Start at 12.00pm - 2.00pm
Do you cover my area?
Currently, Casabella's coverage Areas:
Kepong | DesaparkCity | Bandar Sri Damansara | Damansara Damai | Segambut | Mont Kiara | Sri Hartamas | Sentul
Batu Caves (Selected) | Damansara | Bandar Utama | Taman Tun Dr Ismail | Damansara Perdana | PJ SS2
Mutiara Damansara | Kota Damansara | Tropicana City | Setapak | Wangsa Maju | Gombak | Taman Melawati
Ukay Perdana | Jalan Ampang | Titiwangsa |
When can I expect my home cleaner to arrive?
While will do their best to be on time but due to traffic conditions and weather, they can sometimes be delayed by 20 - 30 minutes. Your cleaning session will start only after the cleaner arrives.
Do I have to be at home during the cleaning?
We recommend that you are present at the home so you can give the cleaner instructions and access to your house.
What should I do if something is damaged/missing?
To avoid potential issues or misunderstandings, we advise you to keep your valuables such as jewelry, cash and expensive gadgets in a safe place and do a bag check of your home cleaner before and after the cleaning session.