Frequently Asked Questions
Welcome to our FAQ page, where we provide answers to common questions about our services. If you have any inquiries, you might find the information you need right here. If not, feel free to reach out to our team for personalized assistance. We are here to ensure your experience with us is as seamless and informative as possible.
Yes, you will generally have the same cleaners for your weekly services, but there may be occasional changes if they are unwell.
We cover Selected Selangor and Kuala Lumpur area. You may check the link below for full list of our coverage area here.
You can schedule a cleaning appointment by sharing your preferred date and time with us through Contact Us form or WhatsApp, and we will check for availability.
For cancellations made less than 24 hours in advance, the full amount will be charged, while cancellations made more than 24 hours ahead will not incur any charges.
Our preferred payment method is cash after the service, but we also offer the convenience of TNG or DuitNow payments. No deposit is required.
Certainly! We currently offer attractive weekly and bi-weekly package deals.
Yes, they are indeed dependable and trustworthy.
Our supervisor will either call or send a WhatsApp message to notify you when our workers arrive.
Not all of our workers are pet-friendly, but we can assign someone who is comfortable with pets being present during cleaning.
Yes, they are experienced.
Move-in/out cleaning is specific to transitions between properties, ensuring cleanliness for the next occupant, while spring cleaning is a broader, annual deep cleaning process aimed at refreshing your living space, regardless of whether you are moving.
| Move in out cleaning | Spring Cleaning |
| Purpose: Move-in/out cleaning is specifically designed for when tenants are moving in or out of a property. It aims to prepare the space for new occupants (move-in) or restore it to its original condition (move-out) after the previous occupants have left. | Purpose: Spring cleaning is a seasonal cleaning practice usually done in the spring but can be done at any time of the year. Its purpose is to refresh and revitalize the entire home, removing accumulated dust, clutter, and grime after the winter months. |
| Scope: This type of cleaning is typically more focused on deep cleaning and sanitizing the property, including areas that may not have received regular cleaning attention. It often includes tasks such as cleaning inside appliances, baseboards, cabinets, and fixtures. | Scope: Spring cleaning is more comprehensive and covers the entire house. It includes tasks like dusting, vacuuming, mopping, decluttering, and organizing. It may not focus on specific move-related tasks like cleaning empty cabinets or appliances, as in move-in/out cleaning. |
Regular basic cleaning is about day-to-day maintenance, while spring cleaning is a more intensive and occasional effort to give your living space a deep and thorough clean.
| Normal Basic Cleaning | Spring Cleaning |
| This is the routine cleaning you do on a daily, weekly, or monthly basis to maintain cleanliness. It typically includes tasks like dusting, vacuuming, sweeping, mopping, wiping down surfaces, and basic tidying. Regular cleaning aims to keep your home or space consistently clean and organized. | Spring cleaning is a more comprehensive and thorough cleaning effort typically done once a year, usually in the springtime. It involves deep cleaning and tackling areas and tasks that may not be addressed in routine cleaning. Spring cleaning often includes tasks such as cleaning windows, washing curtains, deep-cleaning carpets, scrubbing baseboards, cleaning behind appliances, decluttering and organizing, and addressing neglected areas. The goal of spring cleaning is to refresh and rejuvenate your living space and remove built-up dirt and grime. |
Yes, transportation is included in the price.
Yes, we do provide laundry services, but we do not offer hand washing. You have to ask during booking so there’s no misunderstanding on what type of service is required.
You will need to provide all the cleaning detergents and tools, including a ladder. Here is the samples list for your reference.
| Detergent | Tools |
|
|
Cleaning tools
- Mop & bucket
- Broom & Dustpan
- Vacuum Cleaner
- Cloths x 2 – 3 Pcs
- Feather Duster
- Toilet Brush
- Newspaper
- Trash Bag
Cleaning Detergents
- Floor or Multi-purpose Cleaner
- Toilet Bowl Cleaner
- Bleach & Zip
- Clorox Original Bleach
- Washing Powder
- Glass Cleaner
If you encounter any issues, please don’t hesitate to reach out to our customer service team for assistance.
We established ourselves in 2018 and have six years of experience in this market.
Our minimum booking per session is 3 hours for each cleaner.
We will do our best to be on time, but due to traffic and weather conditions, there can sometimes be delays of 20 to 30 minutes. Your cleaning session will start only after the cleaner arrives.
To avoid potential issues or misunderstandings, we advise you to keep your valuables, such as jewellery, cash, and expensive gadgets, in a safe place and to do a bag check before or after the cleaning session, if necessary. We will not be responsible for any loss or damages that occur after the cleaner leaves your property.
There’s not much you need to do in preparation for home cleaning services, but these three tips can help you get most out of your investment.
- Tidy up before the cleaner arrives
If you want your cleaner to be efficient, tidy up before they arrive by putting away clothes, books, or things on the floor. These can give cleaner 30 minutes to an hour of extra time to focus on cleaning.
- Discuss your needs and expectations.
This is what we called “priorities.” In the end, what really matters is you’re satisfied with the service for the price you pay. Help cleaner out by providing clear instructions for what needs to be done in order of priority. Tell before she starts, This way, the cleaner can check your priorities or to do list against the time allotted and let you know upfront if she expect any issues.
- Keep Pets Away
Make sure your furry friend is in another room or under control before they start cleaning. Some cleaners are allergic to cats, and some may be scared of dogs, no matter how friendly your pets may be.
Surely, you have heard the old saying that “a clean house is a happy house.” You can clean your own house. So, house cleaning service might seem like an unnecessary expense, but having professionals supplement your cleaning chores is a worthwhile investment. You’ll avoid hours of tedious work and free up time for other more important things.
Still Have Questions?
Don’t hesitate to reach out for our services or with any inquiries. We’re ready to assist you promptly and provide the information you need. Contact us today.
